1. Cost and Profitability Analytics
2. Business Intelligence
3. Shared Services
4. Employee Performance Management
Cost and Profitability Analytics
ABM on Steroids Business Finance Magazine by Tad Leahy Chapter 5: Activity-Based Costing Business.com The Impact of Activity Based Costing on Managerial Decisions at Insteel Industries: A Field Study (PDF) Harvard Business School by V.G. Narayanan and Ratna Sarkar
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Business Intelligence
Business Intelligence in action: Three examples of how it really works CMA Management Magazine by Kobana Abukari and Dr. Vijay Jog
Business Intelligence Tools - Turn Large Amounts of Data Into "Sweet Spots" of Information for Value-Added Decision-Making CMA Management Magazine by Kobana Abukari and Dr. Vijay Jog
Business Technology: Time For Real-Time Business Is Now InformationWeek by Bob Evans
Inadequate IT? Is financial software too hard, badly managed, poorly integrated-or a scapegoat? InformationWeek by Eileen Colkin and Rick Whiting Faster Data. Better Decisions? Speedy Systems give employees at financial companies quicker access to current information InformationWeek by Marianne Kolbasuk McGee
Microsoft SQL Server Accelerator for Business Intelligence Microsoft Chapter 9: Identifying Business Intelligence Opportunities Microsoft by Elizabeth Vitt, Michael Luckevich, Stacia Misner
Shared Services
Performance Management: The Driver of Process Improvement Corporate Renaissance Group by Ron Bradley
Transforming to a Process Management Model Corporate Renaissance Group by Ron Bradley
Share and Share Alike CIO by Tom Field
Shared Services Steps Up BusinessFinanceMag by Tad Lehay Shared Services Computerworld by Elizabeth Ferrarini Fair Share IndustryWeek by Samuel Greengard Small World CFO Magazine by Tim Reason Design and Governance for Shared Services Centres International Quality & Productivity Center by Steve Schmotzer Aligning Organizational Mindset to Drive Success in Your SSO International Quality & Productivity Center by Lora Lake
Helpful Online Web Resources on Employee Performance Management (Appraisals, Evaluations, 360 Degree Performance)
Office of Personnel Management - The United States Federal Government's Human Resources Agency http://www.opm.gov/perform/ or http://www.opm.gov/perform/rate.asp
Performance Management Center on About.com http://humanresources.about.com
The Human Resource Management Guide Network http://www.hrmguide.net/
360-degree feedback: how to avoid a disaster http://www.workinfo.com/free/Downloads/71.htm
360 FEEDBACK: Strategies for enhancing sales performance http://www.workinfo.com/Renres/publications/part1.htm
