Measuring, Managing, Enabling Today's Shared Services
As today's leading companies consolidate
their internal service functions into
Shared Service centers, questions remain
without the tools to answer them:
- How do we establish the client relationship?
- Is this more efficient than before?
- Does the customer understand our services?
- What does the customer think of our services?
- Can we plan effectively for the future?
Shared Services Manager
from CRG is a complete measurement and
management solution that provides tools
to answer these burning questions. Shared
Services Manager transforms your volumes
of operational data into effective management
information for today's Shared Services
organization.
Shared
Services Manager allows
your company to understand service demands,
measure organizational performance, pass
service costs to the customer, and plan
for the future. With a low cost of ownership
and effective implementation, Shared Services
Manager provides an outstanding return
on your investment.
Flexible Analysis Capabilities
Shared Services Manager's flexible drag
and drop data modeling capabilities saves
time and money by providing comprehensive,
easy-to-understand information on all
Key Performance Indicators. In addition,
its robust reporting functionality satisfies
the reporting needs of all users across
the organization.
Shared Services Manager provides powerful
multi-dimensional views of information
through use of Online Analytical Processing
(OLAP) data cubes, customizable dashboards,
drill-down functionality and online user
feedback.
Plays Well in the Same Sandbox
Data required for the Shared Services
framework comes from a multitude of sources
(General Ledger, usage based systems,
etc.). Shared Services Manager's native
data collection tools make the import
process seamless to the company. Automation
is the key to efficiency, and Shared Services
Manager delivers.
Easily Deployed to the Entire
Organization
Shared Services Manager's web-based architecture
allows your company to deploy its management
tools with minimal effort. Geographically
dispersed organizations can easily implement
Shared Services Manager, avoiding expensive
installation procedures associated with
most client-server based applications.
And Shared Services Manager can be easily
maintained by a central entity, an integral
benefit of the Shared Services alignment.
Simply the Best
Shared Services Manager is the result
of CRG's extensive experience in implementing
the Shared Services infrastructure. We
satisfy user requirements as they materialize,
resulting in a complete management solution.
Simply put, there is no other solution
like it!
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