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Customer Relationship Management

Deliver Outstanding Customer Service

Quality customer care relies on secure and reliable access to customer data and engagement histories. Without this, businesses are not able to optimize interactions or fully understand client needs. Customer Relationship Management (CRM) software helps to create stronger relationships with former, current and prospective customers while maximizing marketing and customer service capabilities.

CRGroup helps companies in all industries engage customers and empower sales and marketing. Our trusted methodology, supported by industry-leading solutions helps clients facilitate the centralization and tracking of vital customer, sales, and marketing activities.

Technology-Driven Customer Relationship Management

  • Centralize customer data & case history
  • Understand client needs to optimize service
  • Enrich customer interactions & communications
  • Reduce customer response times
  • Identify key customers
  • Track the entire customer journey - from prospect to client

Solutions for Effective Customer Relationship Management

Microsoft Dynamics CRM

Microsoft Dynamics CRM provides a comprehensive view of contact information and interactions through the integrated sales, marketing, and customer service features. Your team will be able to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent service to your customers.

Microsoft Dynamics 365

End-to-end Business Applications in the Cloud. Dynamics 365Microsoft and combines integrated ERP & CRM functionality to help companies support customers, plan and track operational activities, and manage core financials.

Ottawa Region’s #1 Partner for Microsoft CRM & Dynamics 365

For more than 25 years, CRGroup has been proud to plan, implement, train, support, and customize Microsoft Business Solutions in Canada’s Capital region, as well as Eastern Canada, the United States, and the Caribbean. Our team of experienced accountants, MBA’s, business solutions consultants, data specialists, and developers lend practical knowledge to ensure client success.

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Not Sure Which Solution is Right For Your Business?

Contact Us and We Can Help!

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