Shared Services Manager: Measuring, Managing, Enabling Today's Shared Services Organization

Shared Services Manager allows your company to understand service demands, measure organizational performance, pass service costs to the customer, and plan for the future.

Shared Services Manager provides:

flexible drag and drop data modeling capabilities
comprehensive, easy-to-understand information on all Key Performance Indicators
robust reporting
Online Analytical Processing (OLAP) data cubes
customizable dashboards
drill-down functionality
online user feedback.

Data required for the Shared Services framework comes from a multitude of sources (General Ledger, usage based systems, etc.). The data collection tools make the import process seamless.

Enabling the Management Process

By providing the full spectrum of tools, Shared Services Manager facilitates the management process.

eAgreement: Easily creates and stores Service Level Agreement (SLA) information. It allows for online collaborative agreement creation and sign-off between both parties.

FlexABM: Uses multi-dimensional costing and variance information to provide actual service cost information to the Shared Services organization.

Billing: Reviews and distributes bills to clients via paper, email, or Internet/Intranet for services consumed during the billing period, including automated general ledger entries.

Enterprise Scorecard: Reports organizational performance across multiple dimensions, including performance information from SLAs and cost calculations to customer satisfaction results.

eFeedback: Collects customer satisfaction feedback on the services provided by the Shared Service organization.

Download the Shared Services Manager Brochure.