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CRG Consulting Services
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Shared Services
The promise is simple, to generate efficiencies through the consolidation of internal services (HR, payroll, IT, accounting, etc.). Unfortunately, reality is not as simple. Many organizations have found it difficult to effectively move the concept forward, or found that the promised benefits were not realized when implemented.
Where Do Things Go Wrong?
There are several common areas where organizations struggle: - Strategy development and business case preparation
- Understanding the true cost of services and the allocation of charge backs to business units
- Problems with governance, accountability, and reporting Decisions regarding in-house vs. outsourced service provision
- Inadequate organizational realignment and process redesign
- Inadequate training and change management for staff
- Service level and contract management
- Performance measurement
Getting It Right There are a number of invaluable lessons that have been learned during Shared Services implementations: | Do | Don't | - Think big, start small, scale fast
Invest in benchmarking and have a thorough business case Have a clear understanding of service delivery costs Transform, don't just consolidate Engage staff from the outset Keep Service Level Agreements simple
| - View Shared Services as simply a cost-cutting opportunity
Underestimate organizational resistance Forget to adjust job descriptions, compensation and recognition systems Allow "shadow services" to develop
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The Total Solution CRG works with clients to move Shared Services initiatives from concept to reality. We help clients in assess, design, implement, and operate their Shared Services organization. Shared Services Manager is a complete measurement and management software solution that provides the tools needed to effectively manage a Shared Services organization.
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