Leveraging Learning

At CRG, we have successfully combined business experience with academia. We have transferred some of that knowledge into a series of white papers on various topics, which are presented below for your reading pleasure.

Business Intelligence

Turning Data Into Insight with Microsoft and CRG

Costing

FlexABM Cost Management & AFLAC IT Project Overview

Transforming IT: Developing an ITIL-Based Value Proposition

Transforming Utopia: A Tale of Strategic Achievement in the Utility Industry

Best Practices in IT Costing & Chargeback Solutions

Shared Services

Creating a Shared Services Organization in the Public Sector

Shared Services Manager: Delivering Excellence in Human Resources Management

Information & Technology Architecture for a Shared Services Organization

Service Management: Supporting Competitive Service Delivery